Refund policy

We want you to feel confident and satisfied with every purchase. If for any reason you are not completely happy, we are here to help.

Eligibility for Returns

Items may be eligible for return if they are unused, unopened, and in their original condition and packaging. To be considered for a return, the request must be submitted within the specified return window mentioned at the time of purchase.

For hygiene and safety reasons, certain items such as personal care products, intimate items, or products that have been opened or used may not be eligible for return unless they arrive damaged or defective.

Non Returnable Items

Gift boxes, personal care products, and items marked as final sale are not eligible for return once opened or used. Customized or special order items are also non returnable.

Damaged or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please contact us as soon as possible with clear photos and order details. We will review the issue and offer a replacement or refund where applicable.

Refund Process

Once your return is approved and the item is received and inspected, refunds will be processed to the original payment method. Please allow a reasonable processing time for the refund to reflect, depending on your payment provider.

Shipping fees are non refundable unless the return is due to an error on our part.

Return Shipping

Customers are responsible for return shipping costs unless the item was received damaged, defective, or incorrect. We recommend using a trackable shipping method to ensure safe delivery.

Exchanges

We do not offer direct exchanges. If eligible, items must be returned first and a new order can be placed separately.

Order Cancellations

Orders can only be canceled within a limited time after placement and before processing begins. Once an order has been processed or shipped, it cannot be canceled.

Final Note

We reserve the right to refuse returns that do not meet our policy requirements. Our goal is to provide a fair and transparent experience while maintaining the quality and safety of our products.